Add items to your cart, head to checkout and enter your delivery details and payment. You don’t need an account — but creating one makes it easier to view past orders.

Yes, if it hasn’t been packed yet. Email orders@hormay.co.nz as soon as possible with your order number. Once an order has been dispatched we can’t change it, but you can return eligible items under our Returns policy.

Check your spam or promotions folder first. If it’s not there, contact us with the name and email you used — we’ll confirm your order and resend the details.

Of course. Add your message in the order notes at checkout, and send the order to the recipient’s address.

Shipping is free on orders of $79 or more anywhere in New Zealand. For smaller orders, the shipping cost is calculated and shown at checkout before you pay.

We pack and dispatch within 1–2 business days. NZ Post then typically delivers in 1–3 business days in the North Island and 2–4 in the South Island. Rural addresses may take a little longer. See Shipping & Delivery for details.

Not yet — we currently deliver within New Zealand only.

Once your order is dispatched, we’ll email you an NZ Post tracking number. You can also check your order status on our Track My Order page.

Check around your property and with neighbours, and look for an NZ Post card. If it still hasn’t turned up, contact us within 7 days and we’ll investigate with NZ Post.

You can return most unused items in original packaging within 30 days of delivery for a change of mind. Return shipping is paid by you. Some items — like food, opened beauty products, infant formula and opened supplements — can’t be returned for change of mind for hygiene reasons.

We’re sorry! Email us a photo of the problem with your order number. Under the Consumer Guarantees Act we’ll repair, replace or refund the item, and we cover the return postage.

We process refunds within 5 business days of receiving your return. Your bank may take a further 5–10 business days to show it in your account.

Yes. Every product we sell is a genuine New Zealand product, sourced through New Zealand suppliers and retail channels, and hand-checked before it’s packed.

Often, yes. Subscribe to our newsletter to hear about restocks first, or email us and we’ll let you know when it’s back.

Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay — all processed securely through Stripe. See Payment Methods.

Sign up to our newsletter for 10% off your first order, plus subscriber-only deals.

Gift cards are coming soon. In the meantime, browse our Gift Ideas — we can ship straight to the lucky recipient.

Yes! See Wholesale & Corporate Gifts or email us with what you have in mind.