Track My Order
Where’s my parcel?
Enter your order number and the email you used at checkout to see your order status. Once it’s dispatched, you can follow it all the way with NZ Post.
Check your order status
Your order number is in your confirmation email (for example #1042).
What your order status means
| Status | What’s happening |
|---|---|
| Processing | Payment received. We’re hand-checking and packing your items (1–2 business days). |
| Completed | Your parcel has been handed to NZ Post. Check your email for the tracking number. |
| On hold | We need a quick check with you (e.g. address or payment). We’ll be in touch by email. |
| Refunded | A refund has been issued to your original payment method. |
Tracking not updating?
Give it 24 hours
New tracking numbers can take up to a day to show in NZ Post’s system.
Check your spam
Dispatch emails sometimes land in Promotions or Junk folders.
Still stuck?
Message us with your order number and we’ll chase it up with NZ Post for you.
Questions about your delivery?
See delivery times and costs, or get in touch with our Auckland team.